We want to make your experience with Psychology & Counseling Associates (PCA) as easy and comfortable as possible. We hope that the information below will help you access our services more easily.

Our main phone number is 610-970-5234. Our office staff answers calls from 9-12 pm and 2-4 pm Mon-Fri.

• To speak to a receptionist – dial ‘0’, or dial ‘6’ to leave a message
• Emergencies – dial ‘8’
• To speak to someone about psychiatry issues – dial ‘4’
• To speak to billing department – dial ‘5’
• Press # to get a staff directory

If you are experiencing difficulty reaching us, please e-mail us at contact@psychologyandcounseling.net and an office staff person will contact you shortly. Our fax number is (610) 970-0945.

When you call our office to schedule an appointment, you will speak to an office staff person who will guide you through a telephone intake. Information collected includes name, address, date of birth, phone numbers where you can be reached, brief reason why you are coming in for treatment, and insurance information (if you choose to use insurance for payment). Our office staff is trained to match you with a therapist who has the training, experience, and availability to treat your particular difficulty or issue.

People over 18 need to call for themselves to schedule an initial appointment. For example, we ask that spouses do not call for each other to schedule an appt. It is very helpful to speak directly to the person who is seeking treatment.

For people under 18, we ask that a biological parent or legal guardian call for the appointment.

Prior to your initial appointment, we ask that you arrive 20 minutes early to complete a patient questionnaire and screenings. However, you may download these forms here and fill them out ahead of time and bring them to your appointment. This helps therapists focus the entire session on your needs.

Contacting therapists:
Therapists have their own voice mail. If you have a therapist, leave a message and your therapist will try to return the call on the same day if possible.

Contacting psychiatrists:
Call 610-970-5234 ext. 202

During your initial evaluation, therapists will be able to offer some initial impressions for the treatment that follows. Your therapist will discuss with you if a psychiatric evaluation is recommended. We have psychiatrists on staff that evaluate individuals to determine if medication would help relieve their symptoms.